FAQs

Where do you ship to?

We ship everywhere! We offer free standard shipping for UK orders over £50. Our standard UK shipping is second class Signed For, or you can choose to upgrade to speedier shipping at the checkout.  International orders are sent using Royal Mail International Tracked + Signed.  See our Shipping policy for full details.

How long will it take for my order to arrive?

We dispatch all orders within 2-3 weeks. This might seem a long time to wait but all products are individually handmade and made to order; the time reflects the care and attention given to each one.  Once packaged up, your order will be sent by Royal Mail using the shipping option you’ve chosen. If you do need your item a little sooner please let us know and we'll do our best to help.

I’d like to return my order – can you let me know how to please?

Sure – no problem.  You’ll need to email us at hello@theelephantofjoy.com within 30 days of receiving it to request a refund (please include your order number).  If accepted we’ll send you a returns label.  We do not cover the cost of returning items to us, unless your item was damaged on arrival.  See our Returns policy for more info.

Can I change my order, I've forgotten to add something? 

Of course, just send us an email with your order number within 24 hours after placing the order and we can amend it. 

Is your packaging recyclable?

We use recycled and/or recyclable packaging as much as possible.  We make sure any new packaging material we buy is made from recycled material, is biodegradable, and/or recyclable. In order to reuse and recycle as much as possible we sometimes use packaging from purchases we've made (plastic bubble wrap for instance).

Anything else…

If you have a question that hasn’t been answered here or on any other page, please pop us a message via the Contact page or by email to hello@theelephantofjoy.com.